Delivery Information
If you've placed your order with Lighting Illusions Online, read our information about delivery below.
1. How will my order be shipped?
We ship most of our orders via Australia Post and Aramex and sometimes with a different carrier due to the size of the package or other reasons. To ensure your goods arrive safe and sound, all packages have a tracking number on them and for added security. For AusPost shipments, a signature must be provided at the time of delivery by anyone at the delivery address. In the event, that there is no one at the premises, a calling card will be left by the courier contractor and you will then have the option to collect your delivery from your local pickup point. We suggest keeping an eye on the tracking data, as this will tell you approximately when to expect your delivery. Please note that we do not have any control over carrier processes and these processes may differ between carriers and can change without prior notice.
Lighting Illusions uses a network of warehouses throughout Australia to ensure the quickest possible delivery. This means that sometimes you may receive multiple deliveries for one order.
2. Do I require Transit Insurance?
While we will do our very best to ensure your goods arrive safely and securely, accidents can occur, which is why we offer transit insurance with all our orders. This option can be unselected during the checkout process if you prefer to not have it.
The insurance covers any loss or damage during the shipping process of your order. For insured items that are lost or damaged during transit, we will fix or replace them for you, as well as provide you with a Reply Paid label to return any damaged goods back to us. Please also note that any damage or loss claims must be made within 7 days of receiving your order.
3. How long does delivery take?
Most orders are shipped from our Brisbane warehouse and will leave the warehouse within 1-6 business days from the date payment clears on your order.
Product dispatch times can vary and are available on each product page, so you can stay up to date with approximate dispatch times.
From there, your order will leave our warehouse via one of our carrier partners. Deliveries can take up to 10 business days or more, especially if we are shipping to a remote location.
Here are some approximate delivery times for major metro areas.
Sydney - approximately 3-5 business days
Melbourne - approximately 5-7 business days
Perth - approximately 8-10 business days
If you require more accurate delivery times, please feel free to contact us HERE and we can provide you with a better estimate based on your location.
Please note: Orders are not collected on Weekends or QLD public holidays.
4. Can my order be sent faster?
In some cases, we can send your order via Australia Post's Express Post Network. However, this can be quite costly due to the size and weight of the product(s). We encourage you to where possible, please plan ahead to allow enough time to get your order.
If you are requiring a quicker delivery, please contact us HERE and we will be happy to help.
5. How can I track my order?
Once your order has been shipped you will receive an email with tracking information. Alternatively, you can log into your account and select "Order History". From here you will be able to see all your previous orders, and the tracking info can be viewed by clicking on the tracking number. Tracking information can sometimes take up to 24 hours to be updated by the carriers. If you require more information, you can also contact us HERE.
6. When will my order be delivered?
Orders will generally be delivered between the hours of 8:30 AM and 5:30 PM, Monday - Friday (excluding Public Holidays). During peak periods, such as Christmas, deliveries can take place on a Saturday.
Our carriers, unfortunately, aren't able to provide us with a time of the day that your order will be delivered.
7. Can I pick up my order?
Yes, you can! During checkout simply select Pick-Up as your preferred shipping option. We will then email you when your order is ready for collection. Pick-ups can only be collected from our ACACIA RIDGE Warehouse in Brisbane.
Please allow extra time for your orders to be processed and dispatched. Thanks for your understanding during this challenging time. Stay Safe.