Warranty and Returns
For information about Lighting Illusions Returns and Warranty policy please read below.
1. Do the products you sell come with a warranty?
All products we sell have a minimum 12 month warranty (unless otherwise stated such as in the case of complimentary globes).
There may be additional manufacturer's warranties that extend beyond this. Any additional manufacturer's warranties will be mentioned on the individual product listing.
A lot of our products come with IN-HOME warranties, such as ceiling fans. This means that should you find a fault with the product after it has been installed the manufacturer will arrange for a service agent to attend site and repair or replace the product which can save you additional electrician costs.
PLEASE NOTE: It is a requirement by law in Australia that all hard-wired electrical products (with the exception of DIY type products) must be installed by a licensed electrical contractor. Failure to do so will void any product warranties. In addition, any repair, alteration or tampering of the product without the approval of Lighting Illusions or the manufacturer will also void your warranty.
The warranty does not cover the incorrect installation, normal wear and tear, damage through incorrect use or power fluctuations.
The warranty information listed above is in addition to any statutory rights to which you may be entitled under the Competition and Consumer Act 2010.
Please be advised that all warranties are valid within Australia ONLY.
2. My Product is faulty, what do I do now?
While we work hard to maintain a high standard of quality with the products we sell unfortunately sometimes faults do creep in. However we are here to help.
Should you find a fault with a product you have purchased from Lighting Illusions please feel free to contact us directly so that we can assist you.
If your purchase was made from one of our retail stores please contact the store from with the purchase was made. For store locations please click HERE.
If your purchase was made from our online store please send us an email HERE.
When claiming a warranty please have your original order/invoice number, a brief description of the fault and if relevant any images which may assist us in diagnosing the problem.
From there we will then be able to assist you with the best coarse of action for a resolution.
Depending on the nature of the fault, under Australian consumer law you may be entitled to a refund, repair or replacement.
3. Changed your mind?
If you have changed your mind and would like to return your order check out our 30 Day Money Back Guarantee for details.