If you've placed your order with Lighting Illusions online, read our information about delivery below.
*Please note that we are closed for the Australia Day Public Holiday, Monday 27th of January 2020 which may result in slight delays in dispatching your order!
1. How will my order be shipped?
In most cases your order will be shipped via Australia Post eParcel. To ensure your goods arrive safe and sound all packages have a tracking number on them and a signature must be provided at the time of delivery by anyone at the delivery address. Should no one be home, a calling card will be left by the Australia Post contractor, this will allow you to then collect the order from your local post office. Sometimes we may need to send your goods via a Courier due to their size or location, in these situations we will email you to advise delivery details. We have multiple warehouses throughout Australia to ensure the quickest possible delivery. This means that you may receive multiple delivery's for the one order depending on what warehouse they are shipped from.
2. Do I need insurance?
While we will do our very best to ensure your goods arrive safely and securely, accidents can occur. That's why offer transit insurance will all our orders. It can also be unselected during the checkout process if you prefer not to have it. This insurance covers your order for loss or damage during the shipping process from us to you. For insured items that are lost or damaged during transit, we will fix or replace them for you. We will also provide you with a Reply Paid number by which you are able to send the damaged goods back to us. Any insurance claims must be emailed to us no later then 7 days from receipt of goods.
3. How long does delivery take?
Most orders are shipped from our Brisbane warehouse and will leave the warehouse within 1-5 business days from the date payment clears on your order.
Product dispatch times can vary and are available on each product page so that you know the approx dispatch time.
From there it leaves our warehouse via Australia Post. Australia is a pretty big place and delivery can take up to 10 business days to deliver your order if you are in a more remote location.
Here is some approx delivery times for major metro areas, Sydney - aprox 2-3 business days, Melbourne - approx 3-4 business days, Perth - approx 6-8 business days.
If you are requiring more accurate delivery times please feel free to contact us and we can provide you with a better estimate based on your location.
Please note: Orders are not collected on Weekends or QLD public holidays.
4. Can my order be sent faster?
Please contact us HERE if you need your order sent express.
5. How can I track my order?
Once your order has been shipped you will receive an email with tracking information and a link to track it. Alternatively you can log into your account and select "Order History". From here you will be able to see all your previous orders, the tracking info can be viewed by clicking on the tracking number. Tracking info can sometimes take up to 24 hours to be updated by Australia Post. If you need more currently information please call Australia Post on 13 76 78.
6. When will my order be delivered?
Orders dispatched via Australia Post eParcel will generally be delivered between the hours of 8:30am and 5:30pm, Monday - Friday (excluding Public Holidays). Due to the nature of the service we are not able to provide set times during the day that your order will be delivered. Australia Post contractors are not able to call you before making a delivery. We suggest calling Australia Post on 13 76 78 if you need further info about the exact delivery date.
7. Can I pick up my order?
Yes. During checkout simply select pick-ups as your preferred shipping option. We will then email you when your order is ready for collection. Currently pick-ups can only be made from our ACACIA RIDGE Warehouse.