30-Day Money Back Guarantee
At Lighting Illusions, we strive to make each customer experience the best it can be; which is why we offer a 30-Day Money Back Guarantee.
This returns policy applies to any purchase made in a Lighting Illusions store or our online store.
The Lighting Illusions 30-Day Money Back Guarantee does not exclude or replace your statutory rights given under the Australian Consumer Law and Regulations ACT 2010.
We understand sometimes your purchase is not the right fit and you may change your mind, in this instance, Lighting Illusions may offer you either an exchange or refund provided the following conditions are met:
- You have a valid Lighting Illusions Tax Invoice.
- The product(s) are in original undamaged packaging, including all instruction manuals and accessories.
- The product(s) have not been installed, used, or altered.
- The refund or exchange is sought within 30 days of order placement.
- The product(s) would need to be returned to their place of purchase, and any cost associated with returning the goods would be at the consumers' expense.
- Is not subject to the exclusions listed in this policy.
If your purchase was made from our online store, please contact them directly to arrange the return of your order.
Please note, that any refund given will have the original postage/insurance costs of sending the item deducted from the refundable amount (whilst we offer free postage for orders over $150, the actual postage amount would be deducted from the final refund).
Please choose carefully when purchasing the following products, as we are unfortunately unable to offer refunds for certain products/orders:
- Custom built to specifications orders.
- Special orders
- For Online Orders, this is any product not listed on the website
- For In-Store Orders, this is any product not on Display
- Ex-display or clearance products.
- Complementary products, such as globes.
- Gift Vouchers.
- A lay-by of more than 30 days (stores).
When a refund is sought for your purchase, the refund is provided using your original payment method or a method of our choosing. Please be advised that any third-party costs, such as credit card surcharges and transit insurance paid are non-refundable.
If your order is outside of the 30-day money-back guarantee but you have changed your mind and would like to return it, Lighting Illusions is still here to help. Provided it meets the above criteria and the product has not been discontinued, we may offer you an in-store credit voucher which may be subject to a restocking fee.
The issuing of this voucher would be at the discretion of Lighting Illusions.