30 Day Money Back Guarantee

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At Lighting Illusions we want to make it easy for customers to do business with us.
That is why we offer a 30 Day Money Back Guarantee.
This returns policy applies to all purchase made in a Lighting Illusions store or our online store www.lightingillusions.com.au

The Lighting Illusions 30 Day Money Back Guarantee does not exclude or replace your statutory rights given under the Australian Consumer Law and Regulations ACT 2010.

If you have changed your mind and would like to return your order, lighting Illusions may offer you either a exchange or refund provided the following conditions are met

  • You have a valid Lighting Illusions Tax Invoice
  • The product(s) are in original undamaged packaging, including all instruction manuals and accessories 
  • The product(s) have not been installed, used or altered
  • The refund or exchange is sought within 30 days of invoice date or date of dispatch
  • The product(s) would need to be returned to their place of purchase, any cost associated with returning the goods would be at the consumers expense
  • Is not subject to the exclusions listed in this policy.

ONLINE ORDERS
If your purchase was made from our online store please contact them directly to arrange the return of your order.
Please note that any refund given would be less original postage/insurance costs. (In the event that your goods were shipped for free the actual postage amount would be deducted from the refund).

EXCLUSIONS
Please choose carefully when purchasing the following products as we are unfortunately unable to offer our 30 Day Money Back Guarantee.

  • Custom made LED strip lighting
  • Custom special ordered lighting
  • Ex display clearance product(s)
  • Complementary products, such as globes
  • Gift Vouchers
  • A product that has been specially powder coated
  • Special order crystal

RETURNS TENDER
Where a refund is sought for your purchase the refund will be given using your original payment method.

IN STORE CREDIT
If you product is older then 30 days but you have changed your mind and would like return it Lighting illusions is still here to help. Provided it meets the above conditions and the product has not been discontinued we may offer you a 12 month in store credit voucher. The issuing of this voucher would be at the descression of Lighting Illusions