COVID-19 Important Customer Information
*Update - 3rd Aug 2020: Due to the 6-week lockdown announced by the Victorian Government, there could be further delays in receiving stock from our suppliers based out of Victoria. AusPost (and other couriers) can also face extended delays in delivering customer orders going to Victoria.
We take the health and safety of our team and customers seriously and are closely following Australian Government advice so that you can feel comfortable shopping at our stores. As part of the constantly evolving processes, our staff are practising social distancing, cleaning our stores frequently and maintaining outstanding personal hygiene. As an Australian owned company Lighting Illusions is doing what we can to remain open and support our incredible team in any way we can.
We will keep the below info updated on different aspects of our business so you can continue to rely on the amazing service our team has always strived to deliver.
Warranties and Returns.
At present all SIX of our Retail Showrooms are OPEN. Our staff are there to help you in any way they can, even if it is from a 1.5-metre distance.
Please note that our Retail Trading Hours have changed due to COVID-19 - Click HERE for our store Trading Hours and click on the store name to view their Opening Hours.
Presently, none of our team member or their family has contacted COVID-19.
If you would prefer to stay at home, you will be pleased to know our online store is running at full capacity. After a long period of working remotely, our customer service staff has now started attending the head office, though in limited numbers. We are doing our best to get back to all the emails and phone calls in a timely manner, however, with the huge influx of customer contact we are seeing delays in getting back to all our customers. We would ask that you please be mindful of this and we thank you for your patience.
Our warehouse in Brisbane is dispatching hundreds of products from your favourite local brands, Australia-wide and is shipping out every business day. We have started offering order 'Pickup' option from our warehouse once again for all online orders, with processes put in place to make this entirely contactless.
We are still offering FREE SHIPPING for all orders over $100, Australia-wide!
Please allow extra time for both your order to be processed and delivered.
We are still experiencing delays for both incoming and outgoing goods and delivery times due to Covid-19.
Australia Post is collecting from us every business day and we are working closely with them to ensure that orders are delivered on time. You can check on the latest info from Australia Post website on Covid-19 effects HERE.
We ask for your patience and understanding during this unprecedented time and rest assured our team is doing the very best we can to continue to deliver goods on time.
We are pleased to announce there is no change in your ability to take advantage of our 30-day returns policy. Our team is currently processing returns once a week to ensure that things continue to operate as quickly as you have been used to.