COVID-19 & Other Important Customer Information
Our “New Normal”
The Lighting Illusions Team is working tirelessly to maintain high health and safety standards for both our team and valued customers alike. As an Australian owned company, Lighting Illusions is doing what we can to remain open and support our incredible team in any way we can including closely following the advice of the World Health Organisation and the Australian Government so that you can feel comfortable shopping at our stores.
We want to assure our community that we are taking all necessary measures to ensure the continuous safety of our valuable staff, business partners and our customers. We're happy to announce that our retail stores are OPEN to the public and operating under normal trading hours.
If you are entering any of our retail stores please be mindful that you must check-in using the QLD health app, you must wear an appropriate face mask and you will need to follow physical distancing measures. We have hand-sanitiser available in all stores and strongly encourage you to stay home and browse online if you are feeling unwell. Please always follow the directions of our staff in-store to ensure you have the safest possible shopping experience.
For our Store Locations and Trading hours, you can click HERE.
Shopping online has never been easier! Our awesome customer service and warehouse teams are working normal trading hours and facilitating warehouse collections where necessary. We are still offering FREE SHIPPING for all orders over $100, Australia-wide!
Thanks to the breathtaking support of our loyal customers backing our locally owned business, we’re currently experiencing an influx of customer contact and orders. Fuelled by a warm brew, our team is working hard to get back to your emails and phone calls in a timely manner. However, we would ask that you please be mindful of this and we thank you for your patience.
Our warehouse manager Mark and his team are working furiously to prepare hundreds of products from your favourite local brands for dispatch Australia-wide and is shipping them out every business day.
Shipping & Order Times
We, along with our suppliers, are still experiencing delays for both incoming and outgoing goods and delivery times as a result of COVID-19.
Australia Post is collecting from us every business day and we are working closely with them to ensure that orders are delivered on time. However, due to the impacts of COVID-19, AusPost (and most other couriers) are experiencing some longer-than-normal shipping times in getting your products to us as well as your order getting to your door once we've sent it out. You can read up more on that here.
We ask for your patience and understanding during this unprecedented time and rest assured our team is doing the very best we can to continue to deliver goods on time.
Warranties and Returns
We are pleased to announce there is no change in your ability to take advantage of our 30-day returns policy. Our team is currently processing returns once a week to ensure that things continue to operate as quickly as you have been used to.