COVID-19 & Other Important Customer Information
Our “New Normal”
The Lighting Illusions Team is working tirelessly to maintain high health and safety standards for both our team and valued customers alike. As an Australian owned company, Lighting Illusions is doing what we can to remain open and support our incredible team in any way we can including closely following the advice of the World Health Organisation and the Australian Government so that you can feel comfortable shopping at our stores.
All of our Greater Brisbane stores will require mandatory facemask wearing upon entry to our showroom as per the Queensland Government announcement on Monday, March 29th 2021.
As part of the constantly evolving processes, our staff are practising social distancing, cleaning our stores frequently and maintaining outstanding personal hygiene. Our staff are there to help you in any way they can, even if it is from a 1.5-metre distance.
Please note that our Retail Trading Hours have changed due to COVID-19 - Click HERE for our store Trading Hours and click on the store name to view their Opening Hours.
Presently, none of our team member or their family has contacted COVID-19.
Shopping online has never been easier! So, if you would prefer to stay at home, you will be pleased to know our online store is running at full capacity. We’re relieved to announce that after a long period of working remotely, our customer service team are now trickling back to our head office based in sunny Acacia Ridge. Thanks to the breathtaking support of our loyal customers backing our locally owned business, we’re currently experiencing a huge influx of customer contact and orders. Fuelled by a warm brew, our team is working hard to get back to your emails and phone calls in a timely manner. However, we would ask that you please be mindful of this and we thank you for your patience.
In accordance with the current lockdown regulations, entry to our Head Office will require mandatory facemask wearing upon entry for visitors. Our online stores are still fully functional and our Warehouse is open for contactless pickups only.
Our warehouse manager Mark and his team are working furiously to prepare hundreds of products from your favourite local brands for dispatch Australia-wide and is shipping them out every business day.
We are still offering FREE SHIPPING for all orders over $100, Australia-wide!
Our warehouse is firing at all cylinders during the 3-day lockdown in Greater Brisbane, however, please allow extra time for both your order to be processed and delivered. We, along with our suppliers, are still experiencing delays for both incoming and outgoing goods and delivery times as a result of COVID-19.
Australia Post is collecting from us every business day and we are working closely with them to ensure that orders are delivered on time. You can check on the latest info from the Australia Post website on COVID-19 effects HERE.
We ask for your patience and understanding during this unprecedented time and rest assured our team is doing the very best we can to continue to deliver goods on time.
Warranties and Returns
We are pleased to announce there is no change in your ability to take advantage of our 30-day returns policy. Our team is currently processing returns once a week to ensure that things continue to operate as quickly as you have been used to.