How to Order
Placing an order is simple with Lighting Illusions online. Buy lighting and ceiling fans online with ease and save!
1. Do I need to create an account first before I place an order?
2. Selecting the right product
Firstly, you need to select what product(s) you would like. You can do this by going into any of our Product Pages. Some of our products can have different variations, from size, colour and even number of lights. You can select the variation you want from the drop-down menu. After selecting the product(s) you would like to purchase, just press the Add to Cart button and this will add the product(s) to your shopping cart. Once you have selected all the product(s) you want, you are ready to checkout.
3. Checkout and Payment
Simply enter your details into our checkout and you will be taken to the payment page. For all our online orders we accept Visa, Mastercard, PayPal, American Express, and Direct Deposit. Your credit card details will be encrypted with industry-leading 128bit SSL encryption, provided by VeriSign. This will ensure your security and provide peace of mind. Please be advised that any third-party costs, such as credit card surcharges and transit insurance paid are non-refundable.
If you wish we can also process your payment over the phone, to do so kindly call us on 07 3711 8888 and quote your 6-digit order number.
4. Order Confirmation and Tracking
To keep you informed throughout the order process, we will send you emails every step of the way. As soon as it is dispatched you will receive tracking information via email. We ship our orders mainly via Australia Post and Aramex and sometimes other couriers. You can log into your account to track the status of your order.
Should you wish to make other arrangements, please contact us on 07 3711 8888. You will also have the option of selecting to pick up the goods from our Acacia Ridge Warehouse.
5. Printing your Tax Invoice
All our goods are dispatched with a delivery docket attached to them. Additionally, you can download your invoice by logging into your Account Page. From here you can view your "Order History" and download invoices for any of your previous order(s).
6. Product Images and Specifications.
While we do our very best to ensure that all product specs are current and up-to-date. Please be aware that manufacturers can make changes to their products in the interest of product improvements or market demands, as such product specs may change without notice.
All product images on our site are intended to give you a good indication of what the final product will look like. Again, we try to ensure that these are as accurate as possible, however, they should be used as a guide only as the actual product may vary slightly from the image shown.