Hunter Pacific Warranty
WARRANTY CONDITIONS AND LIMITATIONS - (taken from the Hunter Pacific Website)
In the event that your Hunter Pacific ceiling fan suffers a defect in material or workmanship during the stated warranty period, the Trade Practices Act of 1974 and similar laws in your state gives you the right to have the defect rectified. In addition to any implied warranty, Hunter Pacific International offers additional warranty under the following terms and conditions.
Warranty terms and conditions
Warranty periods begin from the day of purchase. Product, installing electrician, purchase details and proof of purchase must be presented to service agents to claim on-site warranty.
Fans and fixed wiring products must only be installed by persons who are appropriately licensed by the applicable state regulatory body. Therefore, to protect our repair personnel, on-site warranty will not be accepted if products have been installed by unlicensed persons.
Damages caused by incorrect installation, force-majeure, electrical suges, lightning, power grid fluctuations, water or by connection to alternative power supply sources (such as solar inverters etc), are not eligible for warranty repair.
Travelling costs incurred by Hunter Pacific personnel or a Hunter Pacific service agent beyond 25kms from authorised depots will not be covered by warranty. This cost must be covered by the customer. In any event for areas outside coverage of Hunter Pacific service agents, Hunter Pacific will reimburse customers a standard fee of $82.50 (inc. GST) for using their own electrician. Conditions apply and any service request must be arranged with the Hunter Pacific warranty department before calling your own electrician.
This product warranty excludes liability for consequential loss or claims for damage to furniture, carpets, walls, ceilings, foundations or any other event either directly or indirectly resulting from a faulty ceiling fan or accessory product.
This warranty will not cover any repairs to a Hunter Pacific product where the product was incorrectly used, physically abused, accidentally damaged or not serviced in accordance with themaintenance instructions.
Signals sent through the power grid by the electricity supplier for the control of off peak hot water, street lights and other devices may cause a intermittent humming noise in your electrical appliances such as your ceiling fan. Filters are available in Australia at the customer's expense. These noises do not occur as a result of a faulty fan.
When products are installed in a location requiring special access equipment (such as scaffolding or scissor lifts, etc) the cost of providing, installing and operating special access equipment must be borne by the site owner. The need for or use of, such equipment must be stated when booking a service call. Charges will be levied for Hunter Pacific International to arrange special access equipment and these must be paid in advanced.
Blades must be replaced only as a complete set. Blades are supplied only as a pre-balanced set and the replacement of individual blades may void the warranty by causing mechanical damage to the motor, excessive noise or premature wear.
If goods are found to be free of defects or the product is not functioning properly as a result of faulty installation then Hunter Pacific International Pty Ltd reserves the right to charge the customer a service fee.
Do not uninstall fan and do not return product to the retailer unless advised to by a Hunter Pacific staff member. Instead call the warranty line on 1300 360 280 for further advice.
Hunter Pacific warranty is only available for Hunter Pacific products that are purchased and installed within Australia
Please select your fan carefully and discuss your needs with a sales professional who knows your local area. Fans that do not perform as expected and which are not faulty cannot be replaced or exchanged under warranty. Proper performance relies on the right fan being correctly installed in the optimum location.
- 2 years in-home warranty and a further 3 years on the motor (parts only warranty). Limitations apply regarding corrosion damage when not maintained (eg. cleaned) regularly.
Blades are warranted on a parts only basis as they can be removed and replaced by the customer. Please advise our warranty department if extenuating circumstances apply (eg. related to age or disability)
- All Hunter Pacific remote controls have a 12 month in-home warranty period for the remote control receiver and a 12 month parts only warranty for the handpiece. The term "remote control" means the handset and the receiver connected to the fan. Remote controls supplied as part of a "fan + remote" package deal are only covered by the above 12 months warranty.
Please note the remote control receiver is not part of the fan, instead being a separately connected accessory device. The remote control receiver is often fitted into the fan mounting bracket for convenience but is not an integral part of the fan and and not covered by the warranty provisions of the fan itself.
Resetting of DIP switches in remote handpieces is not covered by warranty and a service call fee will apply. A service bulletin explaining how to find the correct DIP code is available at no charge.
Batteries, if supplied, are done so as a complimentary (free) item only and not covered by warranty.
- All Hunter Pacific light kits have a 12 month warranty period, with the exception of non-detachable lights that form an integral part of the fan. Non-detachable (fully integrated) lights are warranted for the same periods as the fan.
Light Globes, if supplied, are done so as a complimentary (free) item only and not covered by warranty.
*Note: Warranty periods begin from the date of purchase. In order to claim in-home warranty, customers must show their proof of purchase to our Hunter Pacific service agent at the job site.
What is in-home warranty?
Hunter Pacific offers 2 year in-home warranty to Hunter Pacific ceiling fans installed within the coverage of our network of service agents in cases where the product fails due to defective materials or workmanship. For remote controls the warranty period is 12 months. This warranty does not cover installation faults, house wiring faults, loose blades or fittings or damage of any kind. Claims regarding corrosion damage are subject to case by case appraisal.
In areas outside coverage of Hunter Pacific service agents, Hunter Pacific will reimburse customers a standard fee of $82.50 (inc. GST) for using their own electrician. Conditions apply and any service request must be arranged with the Hunter Pacific warranty department before calling your own electrician.
Under no circumstances will reimbursement be made for call-out fees or other costs without prior approval. When installed as recommended by Hunter Pacific (via an isolation switch) a fan or remote control can be switched off at the wall in case of a fault. If the product cannot be turned off because an isolation switch is not fitted, any electrical costs involved in disconnecting the product while awaiting warranty service are borne solely by the customer.
What is the parts only warranty?
Hunter Pacific will supply parts only, shipped to the customer or their nominated agent. Conditions apply. Please note the labour associated with installation of these parts, or associated electrical costs of removing and reinstalling the product to effect repair is borne by the customer.
This aditional warranty offer excludes non-structural corrosion damage of non-316 stainless steel components such as surface rust or minor rust on leading or trailing edges of blades. Regular maintenance (proper cleaning) will generally prevent this occurring as dirt will trap condensation and lead to damage of metal surfaces.